1 Introduction & purpose of the Privacy Policy
Welcome to betapp — a trusted online betting platform in Bangladesh where protecting your personal information is our top priority. This Privacy Policy explains what data betapp collects, how it is used, and the steps we take to safeguard your privacy.
Betapp's Privacy Policy is built in accordance with international data protection standards. We believe every user should have full control over their own data, which is why this policy is written in plain language so everything is clear and easy to understand.
By using the betapp website or app, you are considered to have agreed to this Privacy Policy. If you have any concerns, please contact our support team before using the platform.
In brief: betapp never sells your data, never shares it unnecessarily, and keeps it protected at all times. This page ensures full transparency about your rights and our responsibilities.
2 What information do we collect?
Betapp collects information in several ways. Each category is explained in detail below.
Information collected at registration:
- Full name and username
- Mobile number and email address
- Date of birth (for age verification)
- Residential address
- National ID or passport number (for KYC verification)
Information collected automatically during use:
- IP address and device type
- Browser & Operating System Information
- Page Visit & Activity Logs
- Transaction history and betting activity
- Cookies and tracking data
Payment information:
- Mobile banking number (bKash, Nagad, Rocket)
- Records of deposit and withdrawal transactions
- Payment Method Type
Please note: betapp never stores your full bank account number or card number. All payment processing is completed exclusively through secure payment gateways.
| Data Type |
Purpose of collection |
Required? |
| Name and contact details |
Account registration and communications |
Yes |
| Date of birth |
Age verification (18+) |
Yes |
| National ID |
KYC Verification |
Before withdrawal |
| Payment information |
Transaction processing |
Yes |
| Device & Log Data |
Security & Fraud Prevention |
Automatic |
3 How is the collected information used?
Betapp uses your information only for specific purposes. The core principle of our Privacy Policy is that no information will be used beyond what is necessary.
Account Management
Your information is used to create, manage, and secure your betapp account.
Transaction processing
Payment information is used to process deposits, withdrawals, and bonuses.
Customer support
The support team uses your information to resolve issues quickly.
Fraud Prevention
Your data is analyzed to detect unusual activity and keep your account secure.
Personalized Experience
Your preferences and betting history are analyzed to show you relevant promotions and offers.
Legal Compliance
Your information is used to comply with regulatory requirements and fulfill legal obligations.
4 Data Sharing Policy
The most important aspect of betapp's privacy policy is our strict rules around data sharing. We never sell or rent your personal information to third parties for commercial purposes.
Information may be shared in limited circumstances:
- Payment Provider: bKash, Nagad, Rocket — only the information necessary to complete transactions.
- Technology partners: Hosting, security, and analytics providers who are bound by strict confidentiality agreements.
- Legal authorities: Where required by court order or government directive.
- Fraud investigation: With relevant authorities in the investigation of serious financial crimes.
To be clear: betapp never shares your information with any ad networks, data brokers, or third-party marketing companies.
5 Cookie Policy
Betapp uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on the site.
Types of cookies betapp uses:
- Essential cookies: Used to keep your login session active and maintain security. These cannot be disabled.
- Functional Cookies: To remember your language preference, theme, and other settings.
- Analytics cookies: To understand which parts of the site get the most use — this helps us improve the overall experience.
- Security Cookies: To detect suspicious activity and prevent fraud and cyberattacks.
Cookie controls: You can disable cookies through your browser settings, though this may affect certain betapp features. Analytics cookies are optional and can be turned off at any time.
6 Security Measures
Betapp uses industry-leading security technology to keep your data safe. Our privacy policy ensures multiple layers of protection are in place at all times.
SSL/TLS Encryption
All data transfers are encrypted with 128-bit SSL.
Two-factor authentication
OTP verification at login provides an extra layer of security.
Secure Data Centers
Firewall and intrusion detection systems are active.
24/7 Monitoring
24/7 system monitoring with automatic detection of unusual activity.
Regular Backups
Your data is backed up regularly to prevent any loss.
Restricted Access
Only authorized staff can access your information, and only when necessary.
7 Your rights
Under betapp's Privacy Policy, you have the following rights over your personal data:
- Right to Access: You can find out what information betapp holds about you.
- Right to rectification: You may request corrections to any inaccurate or outdated information.
- Right to erasure: You may request that your data be deleted under certain circumstances.
- Right to Restrict Processing: In certain circumstances, you can request that we restrict how your data is processed.
- Right to Data Portability: You may request a copy of your data in a structured format.
- Right to object: You can object to the use of your data for specific purposes.
- Marketing Opt-Out: You can opt out of promotional communications at any time.
To exercise your rights: To exercise any of the rights listed above, email us at support@betapp-baji.com. We will respond within 30 business days.
8 Data retention period
Betapp retains your information only for as long as necessary. Our Privacy Policy defines separate retention periods for different types of data:
| Data Type |
Retention Period |
Reason |
| Account Information |
For the duration of active account + 5 years |
Legal Compliance |
| Transaction records |
7 years |
Financial Regulatory Requirements |
| KYC Documents |
5 years after account closure |
Fraud Prevention |
| Log and session data |
12 months |
Security Monitoring |
| Marketing Preferences |
Until you opt out |
Personalized experience |
| Support contact |
3 years |
Service quality assurance |
Once the retention period expires, your data is securely deleted or anonymized so that no individual can be identified.
9 Minor protection
Betapp strictly prohibits registration by anyone under 18. Our Privacy Policy makes clear that betapp never collects information from minors.
Date of birth is verified at registration, and KYC documents may be requested in suspicious cases. If an underage account is identified, it is closed immediately and all associated data is deleted.
To parents and guardians: If your child has accidentally created a betapp account, contact us immediately at support@betapp-baji.com. We will act promptly.
10 Privacy Policy Updates
Betapp reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you through the following methods:
- A detailed notification will be sent to your registered email address.
- A notice will be displayed on the betapp website homepage.
- The "Last Updated" date at the top of this page will change.
- For significant changes, we may ask for your consent again.
Continuing to use betapp after any changes takes effect means you accept the updated Privacy Policy.
12 Frequently asked questions (FAQ)
Absolutely not. betapp never sells, rents, or exchanges your personal data with any third party. This is a core commitment of our Privacy Policy.
Yes, you can request deletion of your data. However, certain information (such as transaction records) must be retained for a specified period due to legal obligations. Contact us at support@betapp-baji.com for details.
betapp only sends promotional SMS with your consent. You can opt out at any time — reply STOP to any message or turn off notifications in your account settings.
Absolutely. betapp never stores your complete payment details. All transactions are processed through SSL-encrypted gateways, and payment providers (bKash, Nagad) maintain their own security standards.
Only authorized personnel may access your account information, strictly on a need-to-know basis and within defined limits. All access is logged and regularly audited.
Start by emailing support@betapp-baji.com with full details. We'll respond within 7 business days. If the issue remains unresolved, you may file a complaint with the relevant data protection authority.